RETURNED GOODS POLICY

  • Shipping discrepancies must be reported within 48 hours of delivery.
  • All returns must be authorized by one of our customer service representatives. (See our contact information below.)
  • Each request must include the following:
  • Your name and address;
  • Invoice number;
  • Invoice date;
  • Quantity, catalogue number and description of the item;
  • Reason for return; and
  • Lot number and expiry date.
  • The return shipment must be coordinated with one of our customer service representatives, who will advise of the proper mode of transport and product return location. A return authorization number will be issued and must be clearly referenced with your return. Goods must be returned within 5 days. Upon satisfactory inspection of goods, a credit will be issued to you.
  • Goods ordered in error are to be returned PREPAID and are subject to a restocking charge of 20% of the order value.
  • Goods shipped in error are to be returned COLLECT via MECP’s carrier of choice, or private fleet.
  • Returns are not authorized for the following:
  • Any item not purchased from the company;
  • Any item purchased on a “special order or on demand” basis (unless the original vendor will accept the return). A restocking charge will apply;
  • Any Covid-19 related products ( Test kits, Masks)
  • Any sterile products
  • Expired or short-dated products (less than six-month expiration);
  • Any product for which special storage requirements are required (e.g. refrigeration);
  • Partial units of sale;
  • Merchandise past 20 days of purchase; or
  • Products not in original, unopened packaging.
  • Procedures for handling damaged goods and freight claims:
  • Inspect all shipments the day that they are received;
  • Any shipment damaged in transit requires an inspection from the delivering carrier;
  • Noticeable damage must be noted on the consignee copy of the freight bill at the time of delivery, or the claim will be disallowed;
  • Concealed damage must be reported and a request for inspection made within two days of delivery;
  • Inspection results in a damage report, which is mandatory when filing a claim, per Department of Transport regulations;
  • Retain the merchandise in original packaging pending carrier inspection;
  • Contact the delivering carrier and request an inspection within five days for receipt of shipment; and
  • Notify one of our customer service representatives and provide all detailed supporting information.
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